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How can we help?

Fill in the form below and we'll get back to you as soon as possible. Before submitting, check the FAQ and Docs — most questions are answered there.

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Response time

We typically respond within 24 hours on business days. Complex technical issues may take a little longer.

Before you submit

  • Check the FAQ — most common questions are answered there.
  • Read the Docs — especially the Troubleshooting section.
  • For audio issues, always check your sample rate setting first (48000 Hz).
  • For connection issues, use the Test Connection button on the Server tab.

What to include in your ticket

The more detail you provide, the faster we can help. Please include:

  • Your Windows version (10 or 11)
  • SoundCast edition (Free or Pro) and version number
  • What you were doing when the issue occurred
  • Any error messages displayed on screen

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